Subject: Tech Support Candidate - Priyanka Das
From: Priyanka Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jun 2022 02:42:12 -0400

| | Tech Support Test

Name | Priyanka Das
E-mail | [email-masked]
Phone Number | (+91) 8073079460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Byjus | Psa | 30 april | 35
Previous Employer 2 | Wipro | Tech support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device
Make sure I have a proper internet connection.
Will check if the site is down only for me or for all.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the mobile.
2. Repeat the same step for the Bluetooth speaker too with the status as enabled.
3. Mobile will now start searching for the device, once getting the right device, connect with the device.
4. Now it’s good to go.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a good listener.
2. I am very patient.
3. I have got good convincing skills.
4. I have excellent communications.
5. I have experience of more than 5 years in both the fields.
6. I believe in empathy & sympathy game.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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