Subject: Re: Tech Support Candidate - Manish Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 15 Jun 2022 23:16:17 -0700 (MST)

ok comm ,can consider,shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 13, 2022 1:18:20 PM 
Subject: Fw: Tech Support Candidate - Manish Kumar 

interview 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, June 12, 2022 11:10 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Manish Kumar 

	

	
			Tech Support Test 
		
	Name 	Manish Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9818851701 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Mayur Vihar phase-1 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Sr.Technical Agent 	Still working 	27,000 
Previous Employer 1 	Iqor 	Sr.Agent Collections 	30/07/2020 	25,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.)I'll try to capture the error code 
2.)Then I'll try to change the browser on which I was facing the error. 
3.)I'll Google the error code and try to resolve the problem by following steps given in the articles. 
4.)If I'm facing the error code because of the OS then I'll chat with the manufacturer. i.e., Microsoft 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.)Make sure the speakers and the Bluetooth switch is powered on. 
2.)Make sure the Bluetooth is powered on mobile 
3.)Start searching for new devices in mobile's Bluetooth settings 
4.)Pair both the devices i.e., Mobile as well as speakers 
5.)Start enjoying the music. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.)Discliplined 
2.)Eager to learn new things on a regular basis 
3.)Knowledgeable 
4.)Professional 
5.)Responsible 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4