Subject: Tech Support Candidate - Ajay Bisht
From: Ajay Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 13:44:00 -0400

Tech Support
Test

Name

Ajay
Bisht

E-mail

[email-masked]

Phone Number

(91) 7982617417

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Saket

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Sr technical support

20 July
2022

27,500

Previous Employer 1

Concentrix

Sr technical
support

3 September 2020

21,600

Previous
Employer 2

Convergys

Customer support

March 2019

17,800

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Refresh the page.

2. If that doesn't work, check if internet is connected on computer.

3. If internet is connected, clear cache and cookies of the browser.

4. If internet is not connected, check if LAN cable connection is loose on
either end (the router or the pc).

5. If connected via WiFi, turn off and turn on WiFi once on PC.

6. Restart router.

7. Contact internet service provider.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Charge the Bluetooth speaker.

2. Turn on the speaker. It will show blinking lights when powered on.

3. Turn on bluetooth on your phone.

4. Look for the speakers Bluetooth name on your phone.

5. Tap on the Bluetooth name on your phone to connect.

What according to you makes you a good candidate
for customer service or technical support job?

As per my
experience, one should have an lot of patience, will to help and expertise to
fix known issues for customer support role. One quality required the most for
this role is quick learner.

On a scale of 1 - 5 please rate your
fluency in spoken English

3