Subject: Tech Support Candidate - Piyush Variya
From: Piyush Variya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 10:59:46 -0400

Tech Support
Test

Name

Piyush
Variya

E-mail

[email-masked]

Phone Number

(91) 7383300833

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

I live at Surat, gujrat. But I
can relocate.

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland

Desktop support Engineer

7th June, 2022

18900

Previous Employer 1

Envision techosoft pvt. Ltd.

Desktop support Engineer

30th April, 2021

14500

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, i check internet is connected to system.
If it is okay,than i try with different browser like chrome, edge and IE. And
than also not open than i will clean browser cookies files and history. And also
run windows file cleaner from start menu. And last check proxy settings in
system. And restart system. That troubleshooting i will do from my end side. And
problem will resolve mostly. Otherwise issue on that website portal. Or check
with other internet service.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First start
blutooth speaker and than on mobile also start blooth setting. And there will
detect speaker booth name and that select and pair that device and than we can
connect with device.

What according to you makes you a
good candidate for customer service or technical support job?

I can connect with user with politeness and honestly listen
user problem and than i give best suggestion and troubleshooting step for user
resolution.

On a scale of 1 - 5 please rate your fluency in
spoken English

4