Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 10:10:22 -0400

| | Tech Support Test

Name | Ashish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7780672807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Process Triner | 4th July 2022 | 27000
Previous Employer 1 | TBSS | Customer Care Representative | 2nd Aug 2017 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check and ensure if the the computer is connected to internet or not. If not will connect to internet and try to access.
2. Clear browsing history, cache & cookies.
3. Try to access another URL.
4. Try to use another browser.
5. Flush DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on your speaker and phone.
2. Send pair request from your speaker.
3. Accept pair request on your mobile.
4. You will listen to "Your Bluetooth Device is successfully paired."
5. Your Bluetooth speaker device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have requisite knowledge and experience. Also I have an experience working as process trainer which can be an added advantage.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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