Subject: Tech Support Candidate - Himanshu Negi
From: Himanshu Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:35:52 -0400

| | Tech Support Test

Name | Himanshu Negi
E-mail | [email-masked]
Phone Number | (+91) 9756974918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inspirisys solutions pvt ltd | Associate Engineer | | 22800
Previous Employer 1 | Experis It pvt ltd | Desktop support Engineer | 11 sept 2020 | 18000
Previous Employer 2 | Pr perfection India pvt ltd | Onsite technical support engineer | 16 feb2020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check my internet connectivity.
Second I check website hostname.
Third I try to open same website on another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth of speaker and mobile phone then search for speaker bluetooth name in mobile phone then click on pair then allow the pairing code and your speaker get connected.

What according to you makes you a good candidate for customer service or technical support job?

I have good knowledge and hands-on in many technical terms like hardware and networking, server installation, cyber security.
I have 3.9 year of experience in this field.
I understand my client needs, business requirements and always try to give them a satisfactory solution.
I have problem solving ability and passion towards my work.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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