Subject: Tech Support Candidate - abhishek banerjee
From: abhishek banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 09:22:02 -0400

Tech Support
Test

Name

abhishek
banerjee

E-mail

[email-masked]

Phone Number

(0120) 9582022909

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP
UC

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT Cloud Cummunications

Technical Support
Specialist

33900

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Identify the error and act accordingly. e.i

1. Check internet connection

2. Browser Troubleshooting (example: Browse from a different browser or try to
open in incognito mode)

3. Check the network Profile on the system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on the Speaker.

2. Enable the Bluetooth on the phone.

3. Search for the device you are willing to connect.

4. Tap on the device name to connect

What according to
you makes you a good candidate for customer service or technical support
job?

I have a good experience in Technical support and as a hobby,
I prefer to know about the latest hardware and its specifications and their
behavior.

On a scale of 1 - 5 please rate your fluency in
spoken English

5