Subject: Tech Support Candidate - Abhinav Jha
From: Abhinav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 07:21:23 -0400

| | Tech Support Test

Name | Abhinav Jha
E-mail | [email-masked]
Phone Number | (91) 8826801616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna, Bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Technical Support Executive | 28-12-2020 | 21 k
Previous Employer 2 | Concentrix | Sr. Technical Advisor | 09-06-22 | 31 k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would proceed as mentioned in the following ways-
1. Would try to open the website on a different browser
2. Would try in an Incognito tab
3. Would check the specific error that is showing up and proceed accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We need to turn on the Bluetooth mode on the speaker as well as on the phone for pairing.
2. Considering this as a first time Bluetooth connection, we need to look for new devices on our mobile phone once the Bluetooth is turned on.
3. We need to verify the name of the Speaker that we are willing to connect from the list of available devices on our phone.
4. After selecting the device, a prompt would ask us whether we would like to pair with the device.
5. Once the pairing is approved, the mobile phone and the speaker would be connected.

What according to you makes you a good candidate for customer service or technical support job? | As per my experience in this field and in this profile I would consider my profile suitable for a Technical Support Job. I have learned and evolved a lot from where I started and where I am, at present and expect to continue the same going forward.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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