Subject: Tech Support Candidate - [email-masked] Raut
From: [email-masked] Raut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 06:24:48 -0400

Tech Support
Test

Name

[email-masked] Raut

E-mail

[email-masked]

Phone Number

(91) 7385200714

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Allstate

Analyst

8 Jun 2022

32000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check my internet connection if
connection is ok the web site should load.

If still the error persist i will clear the browsing history and restart the
system.

Even after doing a restart the browser still showing error i will try to use
other browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on bluetooth from my mobile

2. Switch on bluetooth from my speaker

3.Find pair device from my phone

4.Once the speaker name will visible on my mobile. I will select and connect
with my speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I believe my ability to connect with people is strong enough
in terms of technical terms along with having good communication, resulting in
making me good candidate for customer service or technical support.

On a
scale of 1 - 5 please rate your fluency in spoken English

4