Subject: Tech Support Candidate - Prateek Singh
From: Prateek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 02:43:50 -0400

| | Tech Support Test

Name | Prateek Singh
E-mail | [email-masked]
Phone Number | (440013) 9373742639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Refresh the Page
2 Make sure Javascript is enabled
3 Make sure Cookies are enabled
4 Clear your cache and Cookies
5 Make sure your web browser is up to date
6 Restart your web browser
7 Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the Setting app .
2 Navigate  to Connected devices, and turn on the Bluetooth toggle switch , if it's not enabled .
3 Select Bluetooth to view the options .
4 Select Pair new device to place the bluetooth device in  pairing mode .
5 Look for the Bluetooth speaker's name on the list . Be patient as it may take a moment to show up .
6 Select the speaker's name to connect to it . It takes a few seconds for the devices to pair . When done , the screen shows that the speaker is connected .

What according to you makes you a good candidate for customer service or technical support job?

1 The candidate has a passion for technical support
2 The candidate comes off as honest and sincere
3 The candidate understands the bigger purpose for techincal support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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