Subject: Tech Support Candidate - Ashish Soda
From: Ashish Soda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:44:26 -0400

Tech Support
Test

Name

Ashish
Soda

E-mail

[email-masked]

Phone Number

(0121) 7217353402

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ICICI PRUDENTIAL LIFE INSURANCE COMPANY

UNIT MANAGER

15/06/2022

18554

Previous Employer 1

SONY INDIA PVT.LTD

TRAINEE
TECHNICAL SUPPORT

30/10/2021

22436

Previous
Employer 2

RAHUL ENTERPRISES PVT.LTD

SALES OFFICER

30/04/2018

10000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More.

Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Because I have what it takes to fill the requirements of this
job - solve customer problems using my excellent customer service skills.

Because I have the experience and expertise in the area of customer support that
is required in this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4