Subject: Tech Support Candidate - Ankita Tyagi Ankita
From: Ankita Tyagi Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:41:52 -0400

Tech Support
Test

Name

Ankita
Tyagi Ankita

E-mail

[email-masked]

Phone Number

(+91) 9667069268

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gautam Nagar, Green
Park

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Savantis Soultions

Associate

25/07/2021

18000

Previous Employer 1

Hcl Technologies

Analyst

27/07/2021

18000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will try to open the site ndtv.com in
incognito mode to see if same error occurs.

2. If same error occurs I will check my wifi settings try to disconnect my wifi,
reboot router.

3. If issue still persists I will try to change browser and if diff browser also
has same issue then I will clear all my browsing history and if necessary I will
reset my browser as well.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open
Settings

2. Tap Bluetooth

3. Click on Scan more devices and wait for Bluetooth speaker name to show up

4. Click on Bluetooth speaker name and wait for it to pair with
mobile.

What according to you makes you a good candidate
for customer service or technical support job?

I have 1
year and 8 months of Technical Support Experience with international customers
via phone, email and chat.

I have also worked on tools like ServiceNow, Citrix, solved issues like password
reset through Active Directory, I have also created and managed user , shared
mailboxes via Active Directory and Exchange Online.

On a scale of 1 - 5
please rate your fluency in spoken English

5