Subject: Tech Support Candidate - Prachi Yadav
From: Prachi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:29:07 -0400

Tech Support
Test

Name

Prachi
Yadav

E-mail

[email-masked]

Phone Number

(226021) 6387388197

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

LUCKNOW

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check  the router and network cables are
properly connect or not.

I will check the DNS .

I will check the internet connection

Restart the computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the bluetooth speaker

Goto to mobile setting, open bluetooth

You will see  a available bluetooth device within a range

Select your bluetooth speaker and pair it

Once pairing is done

Your speaker is connected

What according to you makes you a
good candidate for customer service or technical support job?

I m having all the knowledge and skills that you are looking
for and i m quite confident that i will be perfectly fit for this role. I can
make a good impact on your company

On a scale of 1 - 5
please rate your fluency in spoken English

4