Subject: Tech Support Candidate - Maasa P
From: Maasa P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jun 2022 01:00:53 -0400

| | Tech Support Test

Name | Maasa P
E-mail | [email-masked]
Phone Number | (+91) 8792650760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shimoga
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT data services | Info technology associate | NA | 29,0000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device
2.I will make sure the internet connectivity is proper or not
3. Clear my cache and cookies
4. I will make sure my web browser is up to date

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from top  of the screen
Touch and hold Bluetooth
Tap pair new device
Tap the name of the device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

1.Communication
2. Empathy
3. Stress management
4. Product knowledge
5. Teamwork

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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