Subject: Tech Support Candidate - ARPAN SAINI
From: ARPAN SAINI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 11:27:05 -0400

Tech Support
Test

Name

ARPAN
SAINI

E-mail

[email-masked]

Phone Number

(91) 7017698527

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

VASUNDHARA
GHAZIABAD

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Q CONNECT BUSINESS SOLUTION PVT LTD

CUSTOMER SERVICE
EXECUTIVE

N.A

11310

Previous Employer 1

E-SOLUTION PRIVATE LTD

ANALYST

30/04/2020

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Steps
that i will take are:

1.Reload the page

2.Try incognito mode

3.Will check the browser cache and cookies

4.Consider what internet connection is in use

5.Check for an antivirus or firewall

6.At last manually proceed with caution

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.First on
the Bluetooth speaker

2.Search for bluetooth speaker named XYZ in mobile  phone

3.If bluetooth speaker reflect then pair up or connect

What according to you makes you a good candidate
for customer service or technical support job?

According
to me,having knowledge of technical will boost up my confidence and help user
who facing technical issue.

I will gain knowledge from every field which can enhance my skills that can be
use d in future.

On a scale of 1 - 5 please rate your
fluency in spoken English

4