Subject: Tech Support Candidate - SUMIT JOSHI
From: SUMIT JOSHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:52:46 -0400

| | Tech Support Test

Name | SUMIT JOSHI
E-mail | [email-masked]
Phone Number | (91) 7060880045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SVGS | Technical support | 23/8/2022 | 15000
Previous Employer 1 | Tech Mahindra | Technical support | 23/8/2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps include to troubleshoot are given below.
1. Refresh the page
2. Make sure Java script is enabled
3. Make sure cookies are enabled
4. Clear Cache and cookies
5. No updates are pending for web browser
6. Restart the web browser
7. Try a different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth for both speaker and phone as well.
2. Swipe down from the top of the screen or you can go to settings and then go to Bluetooth.
3. Touch and hold Bluetooth.
4. Tap pair new device, if you are not able to find device in pair device,check under 'available devices or tap refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated with technology, and i enjoy working with people. Every customer comes up with new challenges and every new challenge will help me to learn something new and as i have approx 2 years of experience in this field will make me more confident and quite suitable for this role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |