Subject: Tech Support Candidate - Mohd Adeel
From: Mohd Adeel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:40:30 -0400

| | Tech Support Test

Name | Mohd Adeel
E-mail | [email-masked]
Phone Number | (91) 9398973624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Customer Support Executive | 2 july | 27-28 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Check if other websites are working ,if yes
3. Try in other browser, if same issue
4 then turn on the auto proxy option in internet settings in windows
5 . Open command prompt and will execute command - flushdns
6. Restart the system and will retry

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker
Go to phone settings - connected devices
Go to pair new device - it will ON the mobile Bluetooth and will search the device - select the Bluetooth speaker in the list - connect it

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener
I have a cool mind to attend the challenging customer
I assist the Customer with all my efforts

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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