Subject: Tech Support Candidate - Vivek Saini
From: Vivek Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 10:02:20 -0400

Tech Support
Test

Name

Vivek
Saini

E-mail

[email-masked]

Phone Number

(201014) 7457073137

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Indrapuram,ghaziabad

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

Deep trading

Accountant

April

18k

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

The following reason can be used to troubleshoot
the issue:

1. Need to check internet connectivity

2. If internet is working fine, need to check whether it is blocked by antivirus
firewall due to security reason.

3. Need to clear all cache and memory from the browser setting if the site is
not accessible.

4. Need to check if any vpn is connected which do not allow any unauthorised
site to be accessed.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The
following reason to connect bluetooth speaker are as follows:

1. First will tourn on the bluetooth of speaker.

2. Once speaker's bluetooth is on will turn on the mobile and search for the
bluetooth speaker in the list.

3. We will tap on the desire on bluetooth speaker for which we are looking and
pair it with the mobile.

4. Bluetooth is connected with mobile, now we can play music or anything
whichever we need to paly.

What according to you makes you a
good candidate for customer service or technical support job?

I believe I am good in technical knowledge which makes me
suitable for technical support job.

I also believe that I am good in interacting with people which again make me
suitable for customer support services.

On a scale of 1 - 5
please rate your fluency in spoken English

4