Subject: Tech Support Candidate - Anmol Arora Anmol
From: Anmol Arora Anmol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 09:58:05 -0400

Tech Support
Test

Name

Anmol Arora
Anmol

E-mail

[email-masked]

Phone Number

(+91) 9871016509

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Whitehat Junior

Curriculum Support Associate
(Technical)

18-04-2022

26000

Previous Employer 1

Robospecies Technologies Pvt
Ltd

Innovation Engineer

29-01-2021

21000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1) check
the internet connection is working or not.

2) Check using another browser ,try to open the same website with another
one.

3) if still same issue, try to clear the catch files like cookies and past
history so that you get a refreshed tab for your surfing.

4) if still problem not solved, wait for some time and check back later ,
sometimes website down for temporary reasons.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn ON the Bluetooth of your phone as well
as your Bluetooth speaker.

2) check your phone Bluetooth if you are getting the name of your Bluetooth
speaker in the search results.

3) Remember to turn on the visibility for better connection.

4) If you find the name of the speaker click kn it to pair with it.

5) pair using a password for an example -1234

6) connect and enjoy.

What according to you makes you a
good candidate for customer service or technical support job?

As I am an Electronic and Communication Engineer and having
technical expertise in the field of coding languages and as well as costumer
service support.

I found this job role is perfect fit for myself.

On a scale of 1 - 5
please rate your fluency in spoken English

5