Subject: Re: Tech Support Candidate - Aradhana Saxena
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 05:38:44 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 4:05:34 PM 
Subject: Fw: Tech Support Candidate - Aradhana Saxena 

interview 

From: Aradhana Saxena <[email-masked]> 
Sent: Tuesday, June 14, 2022 1:00 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aradhana Saxena 

	

	
			Tech Support Test 
		
	Name 	Aradhana Saxena 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9760308893 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bareilly, Uttar Pradesh, India 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
All 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Analyst 	NA 	29000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will take below actions 

1) I will check if the website address is correct 
2) I will check website down checker 
3) use network and website monitoring software 
4) I will check proper internet connection 

This is all I know from my end 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings - connected devices - Bluetooth - select pair nee device and then tap the speaker's name 

Connected and ready to use 
	What according to you makes you a good candidate for customer service or technical support job? 	Excellent communication skills(hindi, English) 
Active listening 
Experienced on handling clients 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5