Subject: Re: Tech Support Candidate - Rohit Dabas
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 05:01:02 -0700 (MST)

ok comm ,immediate joiner,sharing details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, June 13, 2022 1:27:19 PM 
Subject: Fw: Tech Support Candidate - Rohit Dabas 

interview 

From: Rohit Dabas <[email-masked]> 
Sent: Saturday, June 11, 2022 10:55 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rohit Dabas 

	

	
			Tech Support Test 
		
	Name 	Rohit Dabas 
	E-mail 	[email-masked] 
	Phone Number 	(0120) 8050472826 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cyfuture 	Tech support engineer 	30 Jan 2021 	
Previous Employer 1 	Convergys 	Sr tech support engineer 	1st April 2019 	
Previous Employer 2 	HPE 	IT Analyst 	8 Jan 2018 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will relaunch browser and also I will check if I can open the same website into another browser. 
If same issue persist, I will clear cache and cookies delete history for all the time. 
Also I will try to ping website and my IP from command prompt in order to make sure if internet is working fine. 
If all good then I will restart my PC and router. 
If same issue I will reinstall browser. 

If also unable to access website then I will check on another PC or with another internet connection. 

There could be many troubleshooting steps further as well. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on Bluetooth on both the devices 
Search for your speaker in your mobile phone and 
Pair it 
It will connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I love resolving technical issues and also I am curious to know what's going inside of the device. 
I remember when I was in 7th standard I opened my monitor just to check what is inside and how screen comes. 

I am active listener and with very less info I have the ability to resolve technical problems 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4