Subject: Re: Tech Support Candidate - Ajit Jha
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 04:32:21 -0700 (MST)

incoming calls are not available on his number 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 12:46:40 PM 
Subject: Fw: Tech Support Candidate - Ajit Jha 

doubt but interview 

From: Ajit Jha <[email-masked]> 
Sent: Monday, June 13, 2022 1:28 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ajit Jha 

	

	
			Tech Support Test 
		
	Name 	Ajit Jha 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9988801286 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 56, Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CSS Corp Pvt. Ltd. 	Technical Support Engineer 	Now 	33,000 
Previous Employer 1 	Real Time Data Services 	Sales Engineer 	3 August 2020 	24,000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will try to open the website in another browser to check whether it is a generic issue or a browser fault. 
2. If the website does not open in another browser, I will try to 'ping' a known website like www.google.com in cmd to check whether there is an internet connection or not. 
3. If the ping command works without error, there is an internet connection. In the case of connection, I can simply reset the internet settings to default. Else if there is an error, I will try to troubleshoot the connection. 
4. In case of error, I will try to run 'ipconfig /all' command in cmd to check whether the machine is connected to a network. 
5. I will check the drivers for the ethernet and WiFi adapter in the device manager whether they are installed properly. 
6. For an ethernet connection, I will check the cable connection and connector position. Also, for a WiFi connection, I will try to reset the router. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth on the phone and search for available devices. 
2. Turn on the speaker and press the Bluetooth pairing button on it. 
3. The phone will detect the speaker in the vicinity. Select the speaker from the list of available devices. 
4. The pairing will begin. It might ask for a code that needs to be entered(usually 1234, 0000, or 00). 
5. Once the speakers are paired with the phone, they can be connected easily by simply turning on the Bluetooth on the phone and speaker so that they get connected automatically. 

	What according to you makes you a good candidate for customer service or technical support job? 	1-A grateful attitude. The candidate should be thankful for everything. 
2-A helping nature. The candidate should have the desire to serve and help the customers without any expectations in return. 
3-Insatiable curiosity. The job requires the candidate to keep on learning and get acquainted with new problem scenarios that he or she may encounter. 
4-Great level of patience. The job can test the patience of the candidate at times given the variety of customers whom he or she might have to interact with. 
5-Quick learning skill. The job requires the candidate to answer questions and resolve issues on the go, for the cases he or she might not be familiar with. The only rescue in such situations is the internet. But it requires a keen eye and quick grasping power to filter the solutions on the internet. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5