Subject: Re: Tech Support Candidate - Divya Kant Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 04:12:12 -0700 (MST)

average comm skills,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 12:55:38 PM 
Subject: Fw: Tech Support Candidate - Divya Kant Singh 

interview 

From: Divya Kant Singh <[email-masked]> 
Sent: Friday, June 10, 2022 4:52 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Divya Kant Singh 

	

	
			Tech Support Test 
		
	Name 	Divya Kant Singh 
	E-mail 	[email-masked] 
	Phone Number 	(0) 7800173656 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vigour Mobile India Pvt Ltd 	Team Leader 	Na 	31000 
Previous Employer 1 	Na 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Following steps can be followed - 
1. Check the internet connection. 
If still not working 
2. Check whether site is blocked or not in browser. 
If still not working 
3. Check the permission required for it or not. 
4. Check if there is parental lock 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Following steps can be followed- 
1. Switch on the Bluetooth device and press the button for searching mode. 
2. Switch onn the Bluetooth of mobile phone 
3. Click on find a new device/add a new device. 
4. Search for new device. 
5. Find the name of speaker and click on it for getting connection 
	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener and more inclined towards the technology and having conversation with people. I love to find out the issues and resolve them timely 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5