Subject: Re: Tech Support Candidate - Abhishek Tripathi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 04:10:31 -0700 (MST)

already shared in sheet,good comm ,immediate joiner 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 1:03:06 PM 
Subject: Fw: Tech Support Candidate - Abhishek Tripathi 

interview 

From: Abhishek Tripathi <[email-masked]> 
Sent: Friday, June 10, 2022 2:04 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Abhishek Tripathi 

	

	
			Tech Support Test 
		
	Name 	Abhishek Tripathi 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9794698554 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Team Lead 	6/6/2022 	32000 
Previous Employer 1 	N/A 			
Previous Employer 2 	N/A 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we would want make sure that we are not facing any issues with concerned device, for example we can check for any hardware troubles, may be the lan isn’t connected or Wi-Fi shows limited network, restarting the router is always the best troubleshooting, if all that is fine, we’ll have to review the antivirus firewall if that’s blocking our website from being loaded, if that is still all perfect so far, we’ll have to turn on MsDos and get the ping status for www.ndtv.com that’s an easy command overall, also we’ll have to look for Tracert to make sure we’re not losing any packets. 

Forgot to mention if the Internet seems fine we could just try and refresh “F5”. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Make sure Bluetooth is on for both the devices in question. 
2) when we are sure that the speaker is not connected to any other device and is in the ideal paring mode, we can go to the Bluetooth settings on the phone and search for the name of the speaker. 
3) Once done we can just click on pair and then we may get a numerical code if required we may have to enter it onto the speaker if not then we’re good to press pair again and bingo. 
	What according to you makes you a good candidate for customer service or technical support job? 	I’ve setup my own gaming machine and a tiny server to play minecraft with my friends hence I’m pretty sure that my in hand knowledge from the personal experience and from my prior job support experience collectively make me an ideal candidate for the job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5