Subject: Re: Tech Support Candidate - Parth .
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 04:09:30 -0700 (MST)

incoming calls are not available now ,dropped message 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 1:07:46 PM 
Subject: Fw: Tech Support Candidate - Parth . 

doubt but do a quick interview 

From: Parth . <[email-masked]> 
Sent: Thursday, June 9, 2022 9:11 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Parth . 

	

	
			Tech Support Test 
		
	Name 	Parth . 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7376589102 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurugram 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Quess Corp 	Associate Engineer 	Present 	15500 
Previous Employer 1 	Amazon Development Centre India 	Virtual Technical Support 	Nov 2, 2021 	28500 
Previous Employer 2 	Microsense Networks private limited 	IT Helpdesk Exercise 	April 30, 2020 	13500 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	My troubleshooting steps: 
1. Firstly will check if computer is connected to the Internet (either Wi-Fi or LAN Cable) 
2. Will check the www.ndtv.com on the other devices with active internet as well just to make sure the availability of the website. 
3. If it is working on the other devices, then will clear cache and cookies and will also disable proxies which are enabled. 
4. Would check other websites as well if my computer is connected to Internet. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Steps: 
1. Power on the BT device. 
2. Enable BT from settings of the phone 
3. Will search for the available devices that are in the range, where BT speaker is also present. 
4. Will click and pair the BT speaker device with Smartphone. 

	What according to you makes you a good candidate for customer service or technical support job? 	To answer this, I would like to inform about my experience of 15 months in Technical support where I have dealt with all kinds of technology by providing Hardware support, Network Support, Remote Support etc. In companies like Microsense, Amazon and Indigo Airlines. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4