Subject: Re: Tech Support Candidate - Jyoti Prajapati
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 03:48:59 -0700 (MST)

ok comm,domestic voice ,can talk once,sharing details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 3:56:24 PM 
Subject: Fw: Tech Support Candidate - Jyoti Prajapati 

interview 

From: Jyoti Prajapati <[email-masked]> 
Sent: Tuesday, June 14, 2022 3:13 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Jyoti Prajapati 

	

	
			Tech Support Test 
		
	Name 	Jyoti Prajapati 
	E-mail 	[email-masked] 
	Phone Number 	(201014) 7897215447 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Indirapuram, Gaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL TECHNOLOGIES 	Senior Analyst 		20500 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)If the user is working from home or connected to personal network then VPN has to be connected to run a website. 
2) If user is working from office then need to check the internet options, clear the browser cache, try in different browser. 
3) User cannot access any personal or third party website on company laptop. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn ON the bluetooth on your mobile device and speaker power button. 
2) Select the speaker name that is connected to your mobile under bluetooth options. 
3) Speaker is connected now. 
	What according to you makes you a good candidate for customer service or technical support job? 	1) Good communication skills 
2) Candidate must have problem solving skills to analyze the issues accurately. 
3) Team work, flexibility to support the organization 24×7 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5