Subject: Tech Support Candidate - Komal Singh Komal
From: Komal Singh Komal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 06:40:28 -0400

Tech Support
Test

Name

Komal Singh
Komal

E-mail

[email-masked]

Phone Number

(91) 8299778914

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Allahabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

RAYFIDE INFOTECH

Technical
System Associate

March 25th 2022

40k

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- Check your internet connection

Step 2- Clear your browser cache

Step 3 - Disable your antivirus

Step 4 - Change your DNS server

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Step 1-
Turn on the Bluetooth of speaker and make sure it is discoverable

Step 2- Make sure that mobile Bluetooth is on

Step 3- Go to the Bluetooth settings and find speaker name

Step 4- Tap on the speaker’s name, a pop up will appear on the screen

Step 5- After allowing and pairing the device our mobile phone will
automatically connect to the device

What according to you makes you a good candidate
for customer service or technical support job?

I get a
good feedback from the clients and customers whoever i have interacted with.My
CSAT score is always greater than rest of the pax i have worked with.There has
been no escalation on the tickets i have worked on.

On a scale of 1 - 5
please rate your fluency in spoken English

5