Subject: Re: Tech Support Candidate - Rahul Dhankher
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jun 2022 03:39:26 -0700 (MST)

average comm skills, working with blinkit,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Tuesday, June 14, 2022 3:58:35 PM 
Subject: Fw: Tech Support Candidate - Rahul Dhankher 

interview 

From: Rahul Dhankher <[email-masked]> 
Sent: Tuesday, June 14, 2022 2:21 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Rahul Dhankher 

	

	
			Tech Support Test 
		
	Name 	Rahul Dhankher 
	E-mail 	[email-masked] 
	Phone Number 	(124001) 7015979734 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	crm tools 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Blinkit 	Senior executive 	30 may 2022 	34000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Click the menu button Fx89menuButton to open the menu panel. 
Click History and select Clear Recent History… 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK. 
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button. 
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect. 
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name. 
	What according to you makes you a good candidate for customer service or technical support job? 	I used to be a part of customer delight team where i got people skills and i understand the depth of customer service i believe i have the knowledge to succeed in this role. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4