Subject: Fw: Tech Support Candidate - Aradhana Saxena
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:35:34 +0000

interview
________________________________
From: Aradhana Saxena <[email-masked]>
Sent: Tuesday, June 14, 2022 1:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aradhana Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aradhana Saxena
E-mail  [email-masked]
Phone Number    (91) 9760308893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bareilly, Uttar Pradesh, India
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
All
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Hcl     Analyst NA      29000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take below actions

1) I will check if the website address is correct
2) I will check website down checker
3) use network and website monitoring software
4) I will check proper internet connection

This is all I know from my end
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings - connected devices - Bluetooth - select pair nee device and then tap the speaker's name

Connected and ready to use
What according to you makes you a good candidate for customer service or technical support job? Excellent communication skills(hindi, English)
Active listening
Experienced on handling clients
On a scale of 1 - 5 please rate your fluency in spoken English  5