Subject: Fw: Tech Support Candidate - Akhil Saxena
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:30:06 +0000

no
________________________________
From: Akhil Saxena <[email-masked]>
Sent: Tuesday, June 14, 2022 1:38 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Akhil Saxena

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Akhil Saxena
E-mail  [email-masked]
Phone Number    (+91) 9536146545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NOIDA
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Fresher
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At first, I'll open a new tab and check to see if I can load another website like google.com or mozilla.org or are there any issues with the network or connectivity.
If this will work just fine.

Then I'll check whether I can open another site, If I can't open another site, I'll continue on to the next step.

On the very third step, I'll Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site I was having problems with.
If the site works in another browser, see The problem only happens in Firefox.

Now If the site doesn't work in another browser, I'll check out The problem happens in all web browsers.

While checking the issues related to web browser

At first I'll Click the menu button to open the menu panel.
Then I'll Click History and select Clear Recent History…
Then after Below the drop-down menu, I'll select both Cookies and Cache. Make sure other items I want to keep are not selected.
Then I'll Click OK.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case I'll just wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      At first, drop down the notification pannel we'll be able to see control centre of the mobile phone.
Now we will have to turn on the BLUETOOTH sign. As soon as it glows, the Bluetooth of the mobile phone has turned on.

Now for the speaker part, we'll have to select the Bluetooth mode for the speaker, as it will turn on the Bluetooth of the speaker.

Now we have to search on mobile phone to pair up with the speaker, for that, we'll long press on bluetooth sign of the mobile phone, it'll let us access the Bluetooth settings of the phone. There we have to search for new devices. For example if the name of the Bluetooth speaker is 'SONY1234' we have to tap on that name and tap on pair option. Then we'll be able to pair up with the speaker and the phone and the speaker are now connected with Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? As per me, the one which makes a good candidate for a customer service is how you talk to people, academic qualification, like you should be soft spoken, good listener, problem solver & helpful.
Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English  4