Subject: Fw: Tech Support Candidate - Prashant Yadav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:29:45 +0000

interview
________________________________
From: Prashant Yadav <[email-masked]>
Sent: Tuesday, June 14, 2022 1:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prashant Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prashant Yadav
E-mail  [email-masked]
Phone Number    (+91) 9958598862
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Webbee global esolutions pvt ltd        Sr. customer success representative     10/06/2022      42000
Previous Employer 1     Website toolbox pvt ltd Sr. Techical support representative     12/04/2021      34000
Previous Employer 2     Pinelabs pvt ltd        Technical support engineer      06/06/2019      29000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll follow the below steps:
1. Check my internet connection
2. Check the speed of my internet connection
3. Clear the cache and cookies of the browser and try again.
4. Refresh the browser and try again.
5. Restart laptop or computer and try again.
6. If nothing works, then try a different browser or device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the device.
2. Turn on the pairing mode of the device.
3. Turn on the bluetooth fwature in the mobile phone.
4. Scan for the bluetooth speaker on the mobile phone.
5. When the bluetooth speaker appears in the search, select the device.
6. Click on pair option showed on the mobile.
7. If everything goes well, the bluetooth speaker should now be connected.
What according to you makes you a good candidate for customer service or technical support job? My following qualities make me an excellent candidate for technical support job:

1. Excellent Communication Skills.

2. Excellent Listening Skills.

3. Good people Skills.

4. Attention to Detail Skills.

5. Professionalism

6. Multi-tasking Skills.

7. Excellent technical skills

My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
On a scale of 1 - 5 please rate your fluency in spoken English  5