Subject: Fw: Tech Support Candidate - Rohit Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:28:00 +0000

no
________________________________
From: Rohit Gupta <[email-masked]>
Sent: Tuesday, June 14, 2022 2:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rohit Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rohit Gupta
E-mail  [email-masked]
Phone Number    (+91) 9560612204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      SOUTH WEST
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SysTools Software Pvt Ltd       Technical Support Executive     6 June 2022     15,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Basically the type of error represents the exact issue. Considering it as only "error". First of all, we would check the internet connection and it's speed. If that's upto the mark then we would look whether VPN is enabled, along with the browser settings. If that also help then we would change the browser and re-check. If the user is still facing issue then we would recommend to restart the system.

And for further troubleshooting, we would need the exact error message.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open the Bluetooth feature on both speaker and mobile phone.
2. Identify the Bluetooth name of the speaker and select the name on the list of Bluetooth devices available around from the mobile phone.
3. Once you click, an option to pair the device will occur on the screen.
4. Select pair option and the connection will be established.
What according to you makes you a good candidate for customer service or technical support job? Good software/device knowledge
Active listener
Withold judgement
Real time solution
Confidence
On a scale of 1 - 5 please rate your fluency in spoken English  4