Subject: Fw: Tech Support Candidate - Md Sarwar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:26:35 +0000

no
________________________________
From: Md Sarwar <[email-masked]>
Sent: Tuesday, June 14, 2022 3:10 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Md Sarwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Md Sarwar
E-mail  [email-masked]
Phone Number    (91) 9873774417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Okhla near Jamia
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Micro com       Sales and support               35
Previous Employer 1     NTS global      Sales and support               32
Previous Employer 2     Beno support    Sales and support               28
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check Your Connection (and Other Sites) First,

website is  down for everyone or just for me.

Make sure JavaScript is enabled.

Make sure cookies are enabled

Clear the cache and cookies.

Check the system date and time

Reset the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on the speaker.
Press and hold the bluetooth icon of the mobile
Turn On the bluetooth of the mobile.
After few seconds it will give the list of available devices
Find your device name and tap on that
It will tell you connecting
It will ask the permission of pairing
Tap on pair.
What according to you makes you a good candidate for customer service or technical support job? Listening and understanding the customers issue properly.
Then Provide him proper support.
On a scale of 1 - 5 please rate your fluency in spoken English  5