Subject: Fw: Tech Support Candidate - Jyoti Prajapati
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 10:26:24 +0000

interview
________________________________
From: Jyoti Prajapati <[email-masked]>
Sent: Tuesday, June 14, 2022 3:13 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jyoti Prajapati

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jyoti Prajapati
E-mail  [email-masked]
Phone Number    (201014) 7897215447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Indirapuram, Gaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL TECHNOLOGIES        Senior Analyst          20500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1)If the user is working from home or connected to personal network then VPN has to be connected to run a website.
2) If user is working from office then need to check the internet options, clear the browser cache, try in different browser.
3) User cannot access any personal or third party website on company laptop.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Turn ON the bluetooth on your mobile device and speaker power button.
2) Select the speaker name that is connected to your mobile under bluetooth options.
3) Speaker is connected now.
What according to you makes you a good candidate for customer service or technical support job? 1) Good communication skills
2) Candidate must have problem solving skills to analyze the issues accurately.
3) Team work, flexibility to support the organization 24×7
On a scale of 1 - 5 please rate your fluency in spoken English  5