Subject: Tech Support Candidate - Md Yusuf
From: Md Yusuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 04:28:56 -0400

| | Tech Support Test

Name | Md Yusuf
E-mail | [email-masked]
Phone Number | (91) 6204525534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen Bagh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iPacesetters solution Pvt | Sr System administration | 3/5/2018 | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check internet is working or not that system then after I will check LAN connectivity.I will run ipcofig command for correct DNS.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to on bluetooth speaker then on bluetooth on mobile and search the BT and select to connect.and play whatever you want
What according to you makes you a good candidate for customer service or technical support job? | I have good experience as technical support .I have experience to handle the client issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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