Subject: Fw: Tech Support Candidate - Ruchita Bisht
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:36:03 +0000

no
________________________________
From: Ruchita Bisht <[email-masked]>
Sent: Friday, June 10, 2022 1:20 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ruchita Bisht

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ruchita Bisht
E-mail  [email-masked]
Phone Number    (91) 9971519031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater noida 1
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Sr customer care executive      30th may 2022   18.5k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will clear cookies and cache from history and try again, if it still doesn’t work i ll try to switch and try from another browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open bluetooth and search for the device, and pair bluetooth with the device
What according to you makes you a good candidate for customer service or technical support job? I have good technical knowledge and willing to help customer, I’m a active listener which makes me a good candidate for customer service role.
On a scale of 1 - 5 please rate your fluency in spoken English  4