Subject: Fw: Tech Support Candidate - Chitransh Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:35:42 +0000

no
________________________________
From: Chitransh Gupta <[email-masked]>
Sent: Friday, June 10, 2022 2:05 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Chitransh Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Chitransh Gupta
E-mail  [email-masked]
Phone Number    (91) 8417000100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        analyst currently working
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check for the  proper internet connectivity and also try to reconnect and disconnect VPN. Some websites do not have access inside organizational network. I will also try to clear cache and cookies of browser and will perform ipconfig/flush dns commands over command prompt in windows.
If still the issue persist I will open  a problem incident to get it resolved by respective team.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on bluetooth on pairing mode
2- Turn on bluetooth in mobile device and try to find the device name in the bluetooth search section .
3- Once found , click on it and get it paired
4- And it's ready to use.
What according to you makes you a good candidate for customer service or technical support job? Because I have a good experience in same domain and love to troubleshoot problems by going extra milestones for any difficult problem occurred.
On a scale of 1 - 5 please rate your fluency in spoken English  4