Subject: Fw: Tech Support Candidate - Abhishek Tripathi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:33:06 +0000

interview
________________________________
From: Abhishek Tripathi <[email-masked]>
Sent: Friday, June 10, 2022 2:04 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhishek Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Tripathi
E-mail  [email-masked]
Phone Number    (+91) 9794698554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Greater noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer      Team Lead       6/6/2022        32000
Previous Employer 1     N/A
Previous Employer 2     N/A
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we would want make sure that we are not facing any issues with concerned device, for example we can check for any hardware troubles, may be the lan isn’t connected or Wi-Fi shows limited network, restarting the router is always the best troubleshooting, if all that is fine, we’ll have to review the antivirus firewall if that’s blocking our website from being loaded, if that is still all perfect so far, we’ll have to turn on MsDos and get the ping status for www.ndtv.com that’s an easy command overall, also we’ll have to look for Tracert to make sure we’re not losing any packets.

Forgot to mention if the Internet seems fine we could just try and refresh “F5”.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Make sure Bluetooth is on for both the devices in question.
2) when we are sure that the speaker is not connected to any other device and is in the ideal paring mode, we can go to the Bluetooth settings on the phone and search for the name of the speaker.
3) Once done we can just click on pair and then we may get a numerical code if required we may have to enter it onto the speaker if not then we’re good to press pair again and bingo.
What according to you makes you a good candidate for customer service or technical support job? I’ve setup my own gaming machine and a tiny server to play minecraft with my friends hence I’m pretty sure that my in hand knowledge from the personal experience and from my prior job support experience collectively make me an ideal candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  5