Subject: Tech Support Candidate - Aradhana Saxena
From: Aradhana Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jun 2022 03:30:18 -0400

| | Tech Support Test

Name | Aradhana Saxena
E-mail | [email-masked]
Phone Number | (91) 9760308893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly, Uttar Pradesh, India
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
All

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | NA | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take below actions

1) I will check if the website address is correct
2) I will check website down checker
3) use network and website monitoring software
4) I will check proper internet connection

This is all I know from my end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings - connected devices - Bluetooth - select pair nee device and then tap the speaker's name

Connected and ready to use

What according to you makes you a good candidate for customer service or technical support job?

Excellent communication skills(hindi, English)
Active listening
Experienced on handling clients

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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