Subject: Fw: Tech Support Candidate - Raushan Panday
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:26:17 +0000

no
________________________________
From: Raushan Panday <[email-masked]>
Sent: Friday, June 10, 2022 4:32 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Raushan Panday

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Raushan Panday
E-mail  [email-masked]
Phone Number    (91) 9999471204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Pcc softech pvt ltd     Customer care executive 2021    23000
Previous Employer 2     Quick techy services ltd        Technical support executive     2020    40000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will try closing the browser and check the internet connection. It's also depend what kind of error I am getting, if the error says about proxy I will go to the browser settings and trying changing the proxy server if it's not works i will try another troubleshoot like resetting the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.open settings
2. Go to Bluetooth
3.find the device name and click on that
4.pair and ready to go
What according to you makes you a good candidate for customer service or technical support job? According to me i have 5 years experience in tech support specially with international customer. I have a very good convincing power also I am always polite with customers which is a very important part of a technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5