Subject: Fw: Tech Support Candidate - Divya Kant Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:25:38 +0000

interview
________________________________
From: Divya Kant Singh <[email-masked]>
Sent: Friday, June 10, 2022 4:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Divya Kant Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Divya Kant Singh
E-mail  [email-masked]
Phone Number    (0) 7800173656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vigour Mobile India Pvt Ltd     Team Leader     Na      31000
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following steps can be followed -
1. Check the internet connection.
If still not working
2. Check whether site is blocked or not in browser.
If still not working
3. Check the permission required for it or not.
4. Check if there is parental lock
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Following steps can be followed-
1. Switch on the Bluetooth device and press the button for searching mode.
2. Switch onn the Bluetooth of mobile phone
3. Click on find a new device/add a new device.
4. Search for new device.
5. Find the name of speaker and click on it for getting connection
What according to you makes you a good candidate for customer service or technical support job? I am a good listener and more inclined towards the technology and having conversation with people. I love to find out the issues and resolve them timely
On a scale of 1 - 5 please rate your fluency in spoken English  5