Subject: Fw: Tech Support Candidate - Mustafa Raza
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:21:44 +0000

no
________________________________
From: Mustafa Raza <[email-masked]>
Sent: Friday, June 10, 2022 7:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mustafa Raza

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mustafa Raza
E-mail  [email-masked]
Phone Number    (011) 91 8298596085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shaheen Bagh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        I and S Build Tech pvt Ltd      Administrator   Till Now        25000
Previous Employer 1     Saudi Technology Base Lube Oil Plant    I. T Engineer   Jan 2016        200000
Previous Employer 2     Al Jazira Al Arabia     I. T Specialist Jan 2015        100000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  For this error having must probably have three reasons.
1 First of all check the web address for typing.
2 Make sure your internet connection is working    fine.
3 Other wise contact website owner.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First sure bluetooth is turned on. Touch and hold bluetooth in the list of paired devices' tap a paired but unconnected device when your phone and the bluetooth device are connected.
What according to you makes you a good candidate for customer service or technical support job? According to my worked experience ' I have make sure   for good candidate to solving customer technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English  5