Subject: Fw: Tech Support Candidate - Saikumar Padala
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:21:30 +0000

no
________________________________
From: Saikumar Padala <[email-masked]>
Sent: Friday, June 10, 2022 7:25 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saikumar Padala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saikumar Padala
E-mail  [email-masked]
Phone Number    (+91) 9493924709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Vishakapatnam
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        To The New      Consultant      October 2021    30000
Previous Employer 1     Tech Mahindra   Technical Support Associate     Feb 2020        20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step-1 Sometimes when you load a page that might just simply not load correctly the first time. So the first thing to try is simply reloading the page.

Step-2 You need to check whether cookies are enabled, you can check if Third Party cookies are enabled as well.

Step-3 When your web browser loads the pages that you look at, it normally stores a copy of the files it uses to show these pages on your computer. This helps speed up your browsing, because if you reload the page it doesn't have to download everything again.Normally it saves your browser from having to keep re-downloading common elements of the site. However if the collection of cached temporary files gets out of sync with the live website. You can fix this by clearing your cache and cookies.

Step-4 If you're consistently having trouble with a website, one thing you can do is to try a different web browser and see if the website you're having trouble with works in it instead.

Step-5 If you're using a very old web browser then it might be having trouble working with modern websites. Check if your web browser is up to date and if it isn't, update your web browser to latest version.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step-1 Open the Settings.
Step-2 Navigate to Connected devices, and turn on the Bluetooth.
Step-3 View the options.Select Pair new device to place the Bluetooth device in pairing mode.Look for the Bluetooth speaker's name.
Step-4 Select the speaker's name to connect to it. It takes a few seconds for the devices to pair, then screen will shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? I'm being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra. I always show willingness to help the customers that you understand their frustrations by emphatized and symphatized them and giving best options and recommendations to help the customer to satisfy their needs. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  5