Subject: Fw: Tech Support Candidate - Naveen Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:19:31 +0000

no
________________________________
From: Naveen Kumar <[email-masked]>
Sent: Friday, June 10, 2022 9:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Naveen Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Naveen Kumar
E-mail  [email-masked]
Phone Number    (+91) 8178431138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Ambedkar Nagar New Delhi 110062
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Districourt saket       Resident Engineer       June 2022       21000
Previous Employer 1     Divine associates       Resident Engineer       Dec 2021        16000
Previous Employer 2     Med4    Resident Engineer       Dec 2020        15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check internet connectivity.
Then I will check computers network adapter and wifi drives is updated or not.
Then I will check the browser is updated to latest version or not.
Then clear its cache and cookies.
Then check date and time of computer and also check date and time of bios section.
If all solutions did not work then I will uninstall and reinstall the browser and restart the pc and also check browser permission given to browser from the user.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on both devices bluetooth then connect and pair them and then use them
What according to you makes you a good candidate for customer service or technical support job? According to me my knowledge, technical skills and communication skills makes me a good candidate for customer service and technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4