Subject: Fw: Tech Support Candidate - Shubham Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:19:07 +0000

no
________________________________
From: Shubham Kumar <[email-masked]>
Sent: Friday, June 10, 2022 9:19 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Kumar
E-mail  [email-masked]
Phone Number    (+91) 9729276201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Senior representative tech support      17 mar 2022     19500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly we will check the internet connection is in working condition.
Then we will ping the website in command prompt to check wheather website is down or not by checking packet loss
Try to change the browser
Then restart the computer and then check
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the speaker to set it to Bluetooth pairing mode
Turn on the Bluetooth on mobile and select the name of speaker
Grant permission and connect
What according to you makes you a good candidate for customer service or technical support job? I have the skills to take day to day new challenges about the devices as even we are working in tech support for 10 years then also some problems arise which needs special research and resolving skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4