Subject: Fw: Tech Support Candidate - Prashant Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:17:47 +0000

no
________________________________
From: Prashant Sharma <[email-masked]>
Sent: Friday, June 10, 2022 10:46 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Prashant Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prashant Sharma
E-mail  [email-masked]
Phone Number    (+91) 9899334810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Deloitte        Technology consulting virtual internship        7july2021
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1:- I will check whether my internet connection is working fine. If not then, i’ll take further steps.
Step 2 :- I will troubleshoot my network issues if there is no problem with my device then, i’ll take further steps.
Step 3 :- I will check my router working fine , if not then i’ll plug off cables and restart it.
Step 4 :- Thus , it may resolve the issue and website works fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1:- Turn on bluetooth speaker.
Step 2:- Go to device settings and turn on bluetooth.
Step 3 :- wait till your speaker name lists on your device.
Step 4:- choose the speaker name and click on pair device.
What according to you makes you a good candidate for customer service or technical support job? As per my qualifications and my interest in doing the work makes me good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4