Subject: Fw: Tech Support Candidate - Shubham Gupta Shubham
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:16:57 +0000

interview
________________________________
From: Shubham Gupta Shubham <[email-masked]>
Sent: Monday, June 13, 2022 1:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Gupta Shubham

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Gupta Shubham
E-mail  [email-masked]
Phone Number    (91) 7011493341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Pitampura, Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Analyst Not specified   33K
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The following troubleshooting steps can be performed for troubleshooting:

1. Check if the the computer is connected to internet and internet is working fine
2. Try to clear the browser cache and cookies that might be the cause for the error
3. Try to open the incognito windows if this works
4. Restart your computer and internet connection once.
5. Turn off the computer’s firewall and defender thAt might be blocking some suspicious pages.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The following steps are involved,

1. Turn on your mobile phone and speaker.
2. Now make sure that your phone’s bluetooth is ON and is visible to nearby devices.
3. Now select your speaker name from the list of available devices. Make sure that phone and speaker and within a range of 10 m as bluetooth work within this radius.
4. In case, if any app is required to configure the bluetooth speaker, then download it and make the configuration changes.
5. Now in the list of available devices, select your speaker name and click on connect.
6. Your speaker will be paired with your phone now and you can play songs on your speaker from your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? I have experience of 1.8 years in this domain. Moreover, i have done L1 and L2 troubleshooting on the servers which i think is a very good point that makes me a good fit for this job role. I have fluent communication skills which is good for client experience. I have worked with PEPSICO which is a US client.
On a scale of 1 - 5 please rate your fluency in spoken English  5