Subject: Fw: Tech Support Candidate - Shubham Kharat
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:14:46 +0000

no
________________________________
From: Shubham Kharat <[email-masked]>
Sent: Monday, June 13, 2022 7:31 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubham Kharat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubham Kharat
E-mail  [email-masked]
Phone Number    (+91) 9765093779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Aurangabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Office365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        AU Small Finance Bank   Senior Executive Information Technology NA      20000
Previous Employer 1     Orell Technosystems India Pvt Ltd       Technical Support Executive     August 2020     16000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I'll check the website URL again that, have I entered properly or not. If it is right then I'll check internet connection is working fine or not. If connectivity is good then I'll clear browser cache and cookies and then check again if it is working or not. If still not working then I'll contact our security team to check do they have blocked such website or what. At last if it is block then I'll whitelist it and then it will work properly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I'll turn on bluetooth of both the devices, after that I'll search for the device name in mobile phone to connect it. Once it found, I'll connect it and use it.
What according to you makes you a good candidate for customer service or technical support job? As I'm working in the same environment since last 2 and half year, providing technical support to the different clients over calls, emails and chats. I am a good listener so it makes easy to me and as well as clients to understand the exact issue. Once I get it I provides proper solution to it. And I have good communication skills also.
On a scale of 1 - 5 please rate your fluency in spoken English  4