Subject: Fw: Tech Support Candidate - KANCHAN YADAV
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jun 2022 07:13:41 +0000

no
________________________________
From: KANCHAN YADAV <[email-masked]>
Sent: Monday, June 13, 2022 8:29 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - KANCHAN YADAV

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    KANCHAN YADAV
E-mail  [email-masked]
Phone Number    (0532) 7303910407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NOIDA
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer pvt ltd      Senior customer support executive       4-June 2022     25000
Previous Employer 1     Ienergizer pvt LTD      Technical support executive     2-Feb-2020      22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the website address for typos.
2. Make sure internet is connected.
3. Make sure internet is connection is working normal. 4. Contact to website owner.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down screen from the top.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If not paired before, check available device or tap more.
4. Tap the name of the Bluetooth device and follow the instructions.
What according to you makes you a good candidate for customer service or technical support job? 1.Must have strong communication skills.
2. Must have patience to listen customer's issue in the product.
3. Learning skills to grab the information.
4. Problem solving skills - must resolve customer problem.
On a scale of 1 - 5 please rate your fluency in spoken English  5