Subject: Tech Support Candidate - Shubham Kharat
From: Shubham Kharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jun 2022 10:01:46 -0400

Tech Support
Test

Name

Shubham
Kharat

E-mail

[email-masked]

Phone Number

(+91) 9765093779

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Aurangabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
Office365

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AU Small Finance Bank

Senior Executive Information
Technology

NA

20000

Previous Employer 1

Orell Technosystems India Pvt
Ltd

Technical Support Executive

August 2020

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I'll check the website URL again
that, have I entered properly or not. If it is right then I'll check internet
connection is working fine or not. If connectivity is good then I'll clear
browser cache and cookies and then check again if it is working or not. If still
not working then I'll contact our security team to check do they have blocked
such website or what. At last if it is block then I'll whitelist it and then it
will work properly.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all I'll turn on bluetooth of both the devices, after that I'll search for the
device name in mobile phone to connect it. Once it found, I'll connect it and
use it.

What according to you makes you a good candidate
for customer service or technical support job?

As I'm
working in the same environment since last 2 and half year, providing technical
support to the different clients over calls, emails and chats. I am a good
listener so it makes easy to me and as well as clients to understand the exact
issue. Once I get it I provides proper solution to it. And I have good
communication skills also.

On a scale of 1 - 5 please rate your
fluency in spoken English

4